GUARANTEE: Our guarantee lets you buy with no worries. We will exchange or refund your items purchased if the product fails to meet your expectation. Please note that our guarantee does not cover normal wear and tear.
To process a return or exchange:
1. Please log into your account,
2. Click “My Account”,
3. Click “Order History”,
4. Select “Details” on the corresponding order of your “Order History”,
5. Select the product or products you wish to return,
6. Click on “Return Items”,
7. Select the reason for the return on the next page,
8. Check option “Yes” or “No” to replace the item,
9. Include an additional comment, if necessary,
10. Upon submission of your return request, an RMA number will be displayed. You must clearly display this number on the outside of the package you are returning.
You must return your existing item(s) for a credit. Customers must pay return shipping charges. If you request an exchange, we will place a new order for the correct item and waive the shipping charges on the replacement merchandise. International customers are responsible for all shipping and duty charges, including returns and exchanges.
Please enclose the Packing List form with your return package. If you do not have a Packing List, please send your return along with your full name, billing address, physical return address, telephone number and brief explanation of your return.
Send returns to:
Solar System Returns Department
6440 N.E. 3rd Ave.
Miami, FL 33138
Please provide a copy of your receipt for a full refund; without a receipt we will issue a Gift Certificate for the lowest known retail value of the returned item. If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped.
NOTE: Please allow up to 15 business days for a return or exchange to be processed, but may be longer during periods of high volume. For your protection, please be sure to ship the package with a carrier that can provide tracking and insure the package for its full value. Solar System® cannot replace packages lost during return shipment if proof of tracking is unavailable.
